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Frequently Asked Questions

Who to contact?

Artstorefronts has an entire team of customer support agents ready to answer any questions you have. To get the answers you need, please email asfprints@artstorefronts.com Customer Support Hours: 9 am CST- 5:30 pm CST Monday-Friday.

Can I get studio samples?

Yes, you can get samples here.

When will I receive my order?

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.

CoVID-19 Delays?

We are currently facing a 7 business day delay for most of our orders. Our team is diligently working to get orders out. We are working as efficiently as possible while following required guidelines to ensure the safety of our workers. Please click here for more information.

Returns And Refunds

We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact asfprints@artstorefronts.com

Can I cancel my order?

Unless your order has already gone into production you can cancel it. Please contact asfprints@artstorefronts.com as soon as possible if you need to cancel your order.

How long does it take to process a refund?

Processing a refund can take up to 7-10 business days.

How do I return my package?

For a refund or replacement, please email asfprints@artstorefronts.com

Can I ship to Canada/International/APO/FPO addresses? Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request.

How can I keep up with your new work?

We would love for you to be the first to know about our new work! The best way is to become a contact of ours by clicking the contact button above. You can also follow us on our social media pages as we are constantly posting about new work! Instagram: iamtreefield;

Facebook: photodiscoveries, Instagram: iamtreefield and twitter; @deloyd

Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

We want you to be completely happy with the quality of your purchase from PhotoDiscoveries. If there are any problems with the quality of your finished photographic art, please contact us within 7 days of the receipt of your work, and we will find a way to make your Photographic Art be all you expect it to be.

Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

With the exception of our economy paper prints and our economy canvas, all of our materials used in creating your order are Archival...

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